This typically includes access to live events, on-demand archives and highlights.

Day Pass - 24hrs access

Event Pass - typically 7 days, unless specifically stated

Season Pass - access until 13th July 2026 (will include previous series)

Once you have purchased your subscription, return to the home page, you can do this by clicking on the white Softball Australia logo in the top left hand corner, and then select Login, using your email and set password.

In most cases, this means you are not logged in to the account used to purchase the subscription.

Please check:

• You are logged in
• You are using the same email address you subscribed with
• You are not logged in on a different device or browser with another account

If you have multiple email addresses, try logging out and logging back in using each one.

Once you are logged in, select the competition tile or banner and this will take you to the live games and what’s upcoming.

If all of the above is correct and you still can’t access games, contact support.

To see replays please scroll down to the bottom of the page below "Live" and "Next Up".

This usually means:

• You are logged into an account without an active subscription, please ensure you have purchased the correct subscription for the correct event, or
• You have more than one account

Double-check the email used at checkout in your subscription confirmation email.

Please email support@sidelinesport.tv

If you are watching from another state, please first check that you have adjusted for your local time zone.

Live games will only appear approximately five minutes before the scheduled start time. Prior to this, you may see a holding screen with technical or encoding information displayed. This is normal and indicates the broadcast is preparing to go live.

Yes, most live streams have a short delay (10–30 seconds) due to encoding and transmission.

While the majority of games are streamed, not every game is guaranteed to be live. Games that are scheduled to be live streamed are listed in the ‘next up’ section. Check specific event information through Softball Australia for more details.

This can be device- or network-related, even if your connection seems strong.

We recommend:

• Refreshing the stream
• Closing other apps or browser tabs
• Trying a different browser (Chrome or Safari recommended)
• Switching between Wi-Fi and mobile data to test performance

Mobile devices may experience more issues than laptops or desktop computers.

Different devices handle live streaming differently.

If possible:

• Try another device
• Ensure your device software and browser are up to date
• Restart your device

Refunds are assessed on a case-by-case basis. Before requesting a refund via support, please ensure:

• You are logged in correctly
• You have checked game start times and availability
• You have tried basic troubleshooting steps